February 2011 - Present
Vice President, Head of Innovation & Strategy, North America
TD Bank Group

>> As Head of Innovation, my mandate is to drive new ideas across Direct Channels (Online, Mobile, Phone/IVR and ATM) within the US and Canada. I am responsible for bringing new concepts and emerging technologies to the business that will drive new sources of revenue, enhance user experience and deliver us as a leader in the market. Also focus on refining organizational strategies as we deliver new products and services across Direct Channels.

August 2009 - February 2011
Vice President, Head of Digital Strategy, User Experience & Design
Regions Financial

>> I served as an advisor and strategist for the organization’s footprint in emerging and new technology. Organized and developed the Bank's direction for online and mobile footprint, payments, SEO and online customer acquisition. Focused on delivering the vision for the bank in areas of emerging technology, online platforms/applications, social media/collaboration, etc. Responsible for 6 direct reports, and total team depth of 20, we focused on user experience, functional and visual design, content, online sales, production support, web analytics and strategy.

December 2007 - November 2008
Senior Product Manager, Online & Mobile
FIS Global

>> As the product owner for Mobile Banking, I focused on the globalization of FIS’ Mobile Commerce product strategy and delivery. Delivered a comprehensive Mobile Solution that was deployed domestically. I was also responsible for the tactical and strategic direction of the eCommerce Channel.

February 2001 - September 2007
Manager, Strategic Initiatives & Online Marketing
NetBank Inc., now ING Direct

>> Within this role, I served as the company’s expert on branding/marketing initiatives and enhancements within Marketing, Sales, Customer Service and Bank Operations. I was also an organizational leader concentrating on Customer Experience/Relationship Management and developing methodologies impacting service and sales within various verticals of the organization.